Disappointed with my ISP

I had my internet connected for almost a month. I just chose the 512 kbps speed instead of a lower one. Before, I used to have a broadband connection from the "S Bro". But after few months of intermittent and super low connection I decided to change it to DSL. An agent came in our village and offers us a promo package which includes a landline and internet connection. They made some credit investigations, ask for some documents, plus some other stuff. At first they promise it will be installed for 3 - 5 days. Unfortunately it was installed after a week. After installing the landline, I waited for 2 days for the dial tone and then other days for the modem. Sigh. That was one fact quite annoying. I never get mad at first. What I did was called their hotlines following up the installation.

After days of browsing, surfing, researching or whatever it is over the internet, I thought I wouldn't have any problems calling them again. Not until my connection became unstable. That was another fact disappointing. I called their hotline and reported about the frustrations I'm going through. Telling them I am totally disappointed of what was happening. I talked to about five customer reps a day just to find results. Then someone from their tech support called me informing that they will reset the port from where I am connected. What comes after that? Just more than one week ZERO connection. Grrrrrr!!!! I was totally pissed off but I still manage to compose myself. From 5 Customer reps a day it became 10. I do work online and a full week no connection is a great loss. It even came to a point that I need to talk to the supervisors, actually two supervisors. I've gone tired hearing the same words from CR's and waiting for nothing (In fact I had memorized their lines). I even demanded them to call me instead me calling them for updates. Well the last supervisor handled my complaint a lot better than the first one, apologizing and empathizing from what had happened. Unfortunately there's nothing they can do but also wait for their technical support for updates of what was really going on. I was so disappointed and I told them that I want to send a complaint letter and refund everything from them and end their service.

Finally a tech supp called and told me that they will transfer my connection to a different port. I told them “that’s what I’ve been telling you before”, after resetting the port and no results, they should have transferred it to a different one. Maybe telling them about the complaint letter got them worried that’s why they decided to make the transfer. Well, I’m quite uncertain about that. I was about looking and inquiring for another ISP when they restored my connection since I’m not satisfied of the speed. I then called their hotline to inform them that upon checking speedtest it only gave me less than 100 kbps. That’s unfair I am paying for a higher fee and that’s only what I get? Well, to wrap things up, my diligence of calling and even startling them resolve my torment. One more anguish and a call awaits them.