Monday, March 17, 2008

Ended up Im the one explaining...

Normally when we want detailed information we call CCR (Customer Care Reps). We expect that these people are fully equipped regarding infos of the services they offer. I was checking my remittances on my SSS this morning and since I was unable to leave home I just went browsing to see my updates. I called three different branches to gather more informations and it ended up I'm the one telling them what I have read in their website. They were all giving me a different informations that leads to confusion. Been very patient talking to them. Well it ended up I'm the one explaining not them. Hehe. I even read what I have researched over the phone and when they finally understood, they just sticked to what I have said. My last line was "So what you're saying lately was wrong, right?". Seemed they agree. I dont have any intentions of embarrassing them but if I could be a way to prevent misinformation why not tell them whats right..